Placing an Order
Orders may be placed through our website or directly with our customer support team.
We cater to both individual and bulk requirements, including large-scale hospitality and
commercial kitchen projects.
BuyHoreca / Legal
Order policy
Effective date: 1 January 2026
At BuyHoreca, we are committed to delivering a seamless and dependable ordering experience for hospitality professionals and businesses. This Order Policy outlines the process from order placement to delivery.
Order Confirmation
Once an order is placed, you will receive a confirmation and updates via WhatsApp, E-mail
or phone. Our team may reach out to verify details for larger or customized orders to
ensure accuracy.
Pricing & Payment
We offer flexible payment options, including:
All prices are listed in AED and may be subject to change. Delivery charges and applicable
fees will be communicated at checkout or during order confirmation.
- Cash on Delivery
- Card Payments
Order Modifications & Cancellations
We understand that requirements may evolve. Orders can be modified or canceled by
contacting our team prior to dispatch.
Once an order has been processed for delivery, changes may no longer be possible.
Delivery & Timelines
We work with trusted logistics partners to ensure timely and secure delivery.
- Standard delivery across the UAE is completed within 1–2 working days
- Next-day delivery is available for most orders
- International shipping is available, with timelines varying based on destination
Order Tracking
To keep you informed at, we provide order updates via:
- WhatsApp notifications
- Direct communication from our team
Delivery Requirements
Please ensure that:
Delays due to incorrect information or unavailability at the delivery address may impact
timelines.
- Delivery details are accurate and complete
- Someone is available to receive the order at the specified location
Bulk & Project Orders
For bulk purchases, commercial kitchen setups, or project-based requirements, our team
offers tailored support, including quotations and coordinated delivery schedules.
Customer Support
Our team is available to assist you throughout the ordering process, from product selection
to post-delivery support.
You may reach us via phone, email, or WhatsApp for prompt assistance.