Warranty & returns

Returns Eligibility

We accept return requests within 7 days of delivery, provided that:

Returns that do not meet these criteria may not be accepted.

• The product is unused, undamaged, and in original condition
• All original packaging, accessories, and documentation are intact

Change of Mind

We understand that requirements may evolve. Returns due to change of mind are

accepted within the specified period, subject to the product remaining unused and in

resaleable condition.

Damaged or Incorrect Items

In the rare event that you receive a damaged or incorrect product:

Our team will promptly assess and arrange a suitable resolution.

• Please notify us on the same day of delivery
• Share clear images of the item and packaging
• Contact our customer support team for immediate assistance

Warranty Coverage

Selected products are covered by a manufacturer or supplier warranty.

Warranty terms, duration, and coverage vary depending on the product and will be

communicated where applicable.

The warranty typically covers manufacturing defects and does not extend to:

• Normal wear and tear
• Improper use or handling
• Damage caused after delivery

Inspection & Approval

All returned items are subject to inspection upon receipt.

BuyHoreca reserves the right to approve or decline returns based on the condition of the

product and compliance with this policy.

Refunds & Replacements

Once a return is approved:

situation

Processing timelines may vary based on the nature of the request.

• Refunds will be processed through the original payment method where possible
• Alternatively, replacements or store credit may be offered, depending on the

Non-Returnable Items

The following items are not eligible for return:

• Used or installed products
• Items damaged due to misuse or improper handling
• Products missing original packaging or components

Support & Assistance

Our team is available to support you at every stage, ensuring a smooth and professional

resolution process.

For any return or warranty-related inquiries, please contact us via phone, email, or

WhatsApp.